FAQ's
Custom Illustrations
Can I see a preview of my illustration before I order?
Unfortunately due to the nature of the work we are unable to send a preview before you order as it takes quite some time to create. If you are unsure about your photo, or have a few options please get in touch here!
How do I upload my photo?
You will need to upload your photo to the product page by clicking on 'upload your image' under the product options. It is the black button above the 'add to cart' button
What if I don't know whether my photo will work well or not?
If you are unsure about your image DM us on instagram @simpleprints_ or contact us here, we will get back to you as soon as possible!
Who creates the print?
It's just me Sam creating your prints! I started in 2018 and have been refining my skills ever since
How long will it take until my order is ready?
Your order will be designed and delivered within 3-4 weeks - if you have a desired deadline please add this to the 'order notes' section at checkout. Framed orders have a further 7 business day framing period
What does the ordering process involve?
For a step by step ordering process please refer the 'Ordering a Simple Print page' here
Art Prints
Delivery
Our Art Prints are fulfilled within 1-2 working days. Unless ordered alongside a custom illustration. Your pieces will not be shipped until the entirety of your order is ready to be delivered.
Shipping
How much is Shipping?
Shipping costs are calculated at checkout and start from $8 NZD
How long does shipping take?
We ship with post haste on overnight tracked courier. It can sometimes take a few days depending on your location. For framed orders there is a 7 business day framing period
Can you ship to my country?
We currently only send most orders Aotearoa, NZ wide. However if you are after any unframed orders and based in the UK or AUS there is an option to have your order shipped