FAQ's
Custom Illustrations
Can I see a preview of my illustration before I order?
Unfortunately due to the nature of the work we are unable to send a preview before you order as it takes quite some time to create. If you are unsure about your photo, or have a few options please get in touch here!
How do I upload my photo?
You will need to upload your photo to the product page by clicking on 'upload your image' under the product options. It is the black button above the 'add to cart' button
What if I don't know whether my photo will work well or not?
If you are unsure about your image DM us on instagram @simpleprints_ or contact us here, we will get back to you as soon as possible!
My print is for a gift - How will my order arrive?
We package your physical print orders in R3 Pack cushioned card and recyclable sleeves with backing board and a beautiful noissue tissue blue and white checkered design. Saving you the hassle of having to wrap the print yourself! We have cards that go in every order - if you'd like this addressed to someone else with a special note please add it to the 'Is this a gift?' option at checkout
Who creates the print?
It's just me Sam creating your prints! I started in 2018 and have been refining my skills ever since
How long will it take until my order is ready?
Your order will be designed and delivered within 3-4 weeks - if you have a desired deadline please add this to the 'order notes' section at checkout. Framed orders have a further 7 business day framing period
What does the ordering process involve?
For a step by step ordering process please refer the 'Ordering a Simple Print page' here
Art Prints and Cards
Delivery
Our Art Prints and Cards are shipped daily, Monday - Friday
Shipping
How much is Shipping?
Our economy tracked shipping is $8, overnight tracked is $10 and $15 for rural NZ address'. If you order a framed print the price is either $10 or $15 based on wether you are in the North or South Island of Aotearoa
How long does shipping take?
We ship with NZ Post on overnight tracked courier. It can sometimes take a few days depending on your location. For framed orders there is a 7 business day framing period
Can you ship to my country?
We currently only send most orders Aotearoa, NZ wide. However if you are after any unframed orders and based in the UK there is an option to have your order shipped